Let’s see how long they’ll play this game, I’ll soon switch to another brand of HDD manufacturers, problem solved.Īlso, no missing files on my side of things here, just missing drive after a reboot (need to shut down and do a cold start to make it show up again). I’m starting to get bummed out because time between their answers is very long too, and then always some wrong information makes them believe it’s not them, which is not helping their cause. This is taking longer and longer, we’re running in circles and nothing gets solved at this rate. Today I got another one of these support failure gems, they assumed I never connected the drive directly to the internal ports of my Mac Pro (which I said from the get go). They keep assuming things I never said, like it’s about a MacBook Pro (while I always wrote it’s a Mac Pro 5,1), telling me those drives are not made for notebooks. Then WD support always tried to twist it so it isn’t a general problem with these drives, but a specific problem to my setup. They’re basically suggesting that it is a problem caused by Apple and that I need to contact Apple to resolve it, but this computer is out of their warranty, so there’s nothing Apple will do about it. I’ve been in contact with WD’s support about this issue for half a year now, and them being pretty unhelpful so far would be an understatement.
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